人工智能驱动的 AI-Powered
智能呼叫中心 Intelligent Contact Center

MaxAICC 集成先进大模型与呼叫中心技术，为企业提供全渠道智能客服解决方案。 MaxAICC integrates advanced AI models with contact center technology to provide enterprises with omni-channel intelligent customer service solutions.

预约演示了解更多

智能客服工作台 Intelligent Agent Workspace

一站式管理IM和电话客服渠道 Manage IM and phone channels in one place

核心功能 Core Features

MaxAICC融合了AI大模型与传统呼叫中心的优势，打造全方位智能客服体验 MaxAICC combines the advantages of large AI models and traditional contact centers to create a comprehensive intelligent customer service experience

IM智能客服 IM Intelligent Customer Service

基于大模型的聊天机器人，支持多轮对话、智能引导和问题解决，提升客户自助服务体验。 Large model-based chatbot supports multi-turn conversations, intelligent guidance, and issue resolution to enhance the customer self-service experience.

智能转接人工 Intelligent Transfer to Agent

当AI无法解决问题时，自动无缝转接至最合适的人工坐席，保留对话上下文。 When the AI cannot resolve an issue, it automatically transfers the conversation to the most suitable agent while retaining context.

电话呼入客服 Inbound Call Center

支持智能IVR、语音识别和合成技术，实现电话渠道的智能化服务。 Supports intelligent IVR, speech recognition, and synthesis technologies to enable intelligent services over phone channels.

电话外呼客服 Outbound Call Center

AI辅助外呼、智能语音交互，提高外呼效率和客户满意度。 AI-assisted outbound calls and intelligent voice interactions improve call efficiency and customer satisfaction.

智能分析仪表盘 Intelligent Analytics Dashboard

实时监控客服绩效、客户满意度和业务指标，提供数据驱动决策支持。 Real-time monitoring of agent performance, customer satisfaction, and business metrics to provide data-driven decision support.

全渠道统一管理 Omni-channel Management

整合IM、电话、邮件等多种渠道，提供一致的客户服务体验。 Integrates multiple channels such as IM, phone, and email to provide a consistent customer service experience.

行业解决方案 Industry Solutions

为不同行业量身定制的智能客服解决方案，满足多样化的业务需求 Tailored intelligent customer service solutions for different industries to meet diverse business needs

金融行业 Finance

提供安全、高效的客户服务，支持账户查询、贷款咨询、保险理赔等业务场景。 Secure and efficient customer service supporting account inquiries, loan consultations, insurance claims, and other financial scenarios.

了解详情

电商行业 E-commerce

支持订单查询、退换货、产品咨询等高频问题，提升客户购物体验。 Supports high-frequency inquiries such as order tracking, returns, and product咨询 to enhance the shopping experience.

了解详情

电信行业 Telecommunications

实现套餐咨询、账单查询、故障报修等自动化服务，减轻客服压力。 Automates services such as plan咨询, bill查询, and fault reporting to reduce agent workload.

了解详情

医疗健康 Healthcare

提供预约挂号、健康咨询、报告查询等服务，优化患者体验。 Provides appointment scheduling, health咨询, and test result查询 to improve patient experience.

了解详情

教育行业 Education

支持课程咨询、报名缴费、学习指导等服务，提升教育机构服务效率。 Supports course咨询, enrollment, payment processing, and learning guidance to improve service efficiency for educational institutions.

了解详情

政府公共服务 Government Services

实现政务咨询、办事指南、投诉建议等服务的智能化，提升市民满意度。 Intelligent services for government咨询,办事指南, and public feedback to improve citizen satisfaction.

了解详情

产品演示 Product Demo

通过实际操作体验MaxAICC的强大功能，了解如何提升您的客服效率 Experience the powerful features of MaxAICC through hands-on interaction and learn how to improve your customer service efficiency

IM智能客服演示 IM Intelligent Customer Service Demo

体验我们基于大模型的智能客服机器人如何自动回答常见问题，以及如何无缝转接人工客服。 Experience how our large model-based intelligent customer service robot automatically answers common questions and seamlessly transfers to human agents when needed.

多轮对话能力 Multi-turn Conversation

支持上下文理解，处理复杂问题 Supports context understanding for complex inquiries

智能转接 Intelligent Transfer

当AI无法解决时，自动转接人工 Automatically transfers to human agents when AI cannot resolve

知识库管理 Knowledge Base Management

轻松更新和维护客服知识库 Easily update and maintain the customer service knowledge base

开始演示

智能客服小助手 MaxAICC Assistant

在线 - 通常在几分钟内回复 Online - Usually replies within minutes

您好！我是智能客服小助手，有什么可以帮助您的吗？ Hello! I'm MaxAICC Assistant. How can I assist you today?

我想了解一下你们的产品如何实现AI转人工客服？ I'd like to know how your product enables AI-to-human agent transfer?

当AI客服无法准确回答您的问题时，系统会自动检测并询问您是否需要转接人工客服。 When the AI customer service cannot accurately answer your question, the system will automatically detect this and ask if you'd like to transfer to a human agent.

转接过程中，所有对话上下文都会保留，人工客服可以看到完整的对话历史。 During the transfer, all conversation context is preserved, and the human agent can view the complete conversation history.

需要我为您转接人工客服吗？ Would you like me to transfer you to a human agent?

灵活的价格方案 Flexible Pricing Plans

根据您的业务规模和需求选择最适合的方案，随时升级或降级 Choose the most suitable plan based on your business size and needs, with the flexibility to upgrade or downgrade at any time

基础版(私有化部署) Basic Edition (private deployment)

适合小型企业和初创团队 For small businesses and startups

¥3.98w /私有化部署(private deployment)

最多5个坐席 Up to 5 agents
IM智能客服 IM intelligent customer service
AI客服转人工客服功能 Basic AI-to-human transfer
基础报表和分析 Basic reports and analytics
电话客服功能 Phone support
不交付源代码 No source code delivered

选择方案

最受欢迎

旗舰版 Enterprise

适合中、大型企业和成长型团队 For medium-sized businesses and growing teams

¥15.98w /私有化部署(private deployment)

最多100个坐席（一般市场价在100-150万左右） Up to 100 agents(The general market price is around RMB 1-1.5 million)
IM智能客服 IM intelligent customer service
AI客服转人工客服功能 Advanced AI-to-human transfer
大模型呼叫中心，智能呼入、呼出 LLM AI call center: AI empowers inbound and outbound calls
高级报表和分析 Advanced reports and analytics
不交付源代码 No source code delivered

选择方案

平台赋能版 Ultimate(Platform empowerment version)

适合研发能力强的超大型企业 Suitable for super large enterprises with strong R&D capabilities

¥29.98w /源码版(Source code version)

无限坐席（源代码交付） Unlimited agents(Source code delivery)
可基于源码开发成自有产品并独立销售 Can develop its own products based on source code and sell them independently
AI客服转人工客服功能 Advanced AI-to-human transfer
大模型呼叫中心：智能呼入、呼出 LLM AI call center: AI empowers inbound and outbound calls
高级报表和分析 Advanced reporting and analysis
源代码培训 Source code training

选择方案

需要自定义解决方案？联系我们获取专属报价 Need a custom solution? Contact us for a tailored quote

联系销售团队

联系我们 Contact Us

有任何问题或需求？请填写下面的表单，我们的团队将尽快与您联系 Have any questions or requirements? Please fill out the form below and our team will contact you shortly

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联系方式 Contact Information

添加微信 Add Wechat

微信ID: freeaiclub Wechat ID: freeaiclub

电话 Phone

+86-15700176897 +86-15700176897

邮箱 Email

maxaicc@qq.com或maxaicc@maxaicc.com maxaicc@qq.com/maxaicc@maxaicc.com

人工智能驱动的 AI-Powered 智能呼叫中心 Intelligent Contact Center

智能客服工作台 Intelligent Agent Workspace

核心功能 Core Features

IM智能客服 IM Intelligent Customer Service

智能转接人工 Intelligent Transfer to Agent

电话呼入客服 Inbound Call Center

电话外呼客服 Outbound Call Center

智能分析仪表盘 Intelligent Analytics Dashboard

全渠道统一管理 Omni-channel Management

行业解决方案 Industry Solutions

金融行业 Finance

电商行业 E-commerce

电信行业 Telecommunications

医疗健康 Healthcare

教育行业 Education

政府公共服务 Government Services

产品演示 Product Demo

IM智能客服演示 IM Intelligent Customer Service Demo

多轮对话能力 Multi-turn Conversation

智能转接 Intelligent Transfer

知识库管理 Knowledge Base Management

智能客服小助手 MaxAICC Assistant

灵活的价格方案 Flexible Pricing Plans

基础版(私有化部署) Basic Edition (private deployment)

旗舰版 Enterprise

平台赋能版 Ultimate(Platform empowerment version)

联系我们 Contact Us

联系方式 Contact Information

添加微信 Add Wechat

电话 Phone

邮箱 Email

关注我们 Follow Us

人工智能驱动的 AI-Powered
智能呼叫中心 Intelligent Contact Center